“The Biscuit Tin” means The Biscuit Tin Ltd, company number NI666513, also referred to as “we” or “us” in these terms and conditions.
We want you to be really delighted with the products we make, but if you’ve sent or received a gift and you’re not over the moon about the experience, please send us a message straight away via email, responding to your order confirmation. We’ll do our best to get back to you within 24 hours, and we’ll do everything we can to make your experience better.
We take payment securely via PayPal when you place your order, rather than at the time of dispatch. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days.
As our biscuits are perishable goods we do not offer refunds in any circumstances. All of our biscuits are carefully packaged to ensure their safe arrival, however we cannot accept any liability for contents damaged or lost in transit.
Our packages are delivered by Royal Mail. Unfortunately we’re not able to take responsibility for any loss or delays on their part. If there are any problems, we’ll do our best to let you know as soon as we can.
Due to COVID-19, Royal Mail is experiencing delays in some areas. Our dispatch date has been brought forward to help ensure your gifts still arrive in plenty of time.
At present, we do not deliver outside of the UK and Republic of Ireland.
As our products are pre-ordered for certain dates or events, they are sent for delivery on specific dates. We do our very best to ensure that all of our deliveries are sent with plenty of time to arrive and this is taken into consideration at busier times of the year.
COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on our website. The types of personal information collected are:
We do not collect or store any payment details – transactions are secured through PayPal and details are not passed onto us.
On some pages you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
The Way We Use Information
By entering into agreement with us when you place an order, enter a competition or prize draw run by us or on our behalf you have consented to the use of your data.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Our Commitment To Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us
Should you have other questions or concerns about these terms and conditions or privacy policies, please use the contact us section on our website.